Payment
On WoodMeDenmark.com you can pay with MasterCard and VISA

We use a safe payment processor from ePay witch is certified according to the highest level of the PCI standard, which requires compliance with more than 200 security controls.

Time of delivery and shipping
The delivery of WoodMe watches from is considered effectuated when the buyer has received the watch. Our orders are dispatched using DAO Coolrunner Europe, GLS or similar courier services

Goods will normally be dispatched within 48 hours after receipt of the order. Delivery at the buyer’s address will therefore normally take place within 5-7 days. Orders received on a Friday, however, will only be shipped the following Monday. The announced time of delivery is indicative only and can be prolonged in case a watch is out-of-stock.

Risk of the goods
All risk of the goods belongs to the buyer when the buyer has received the goods.

Cancellation policy
WoodMe Denmark offers the buyer a 60 days cancellation right of the purchase.

The cancellation right expires 60 days after the day on which the buyer:

  • has received the watch
  • physically receives the last ordered watch in such case where the buyer has purchased several watches in the same order but delivered on different dates

The buyer will have to let WoodMe Denmark know about the buyer’s wish to cancel the purchase latest 60 days after having bought the watch. Such notification will have be made by sending an e-mail to info@woodme.dk. In the e-mail the buyer will have to notify WoodMe Denmark clearly that the buyer wishes to cancel the purchase.

The buyer cannot cancel the purchase simply by refusing to receive the watch without notifying WoodMe Denmark at the same time.

Return policy
The buyer shall return the purchase as soon as possible and in any case no later than 14 days after the buyer has informed WoodMe Denmark that the buyer wishes to cancel the purchase. All costs related to the return shipping will be paid by the buyer.

It is the responsibility of the buyer to ensure that the watch is well protected during shipping. The buyer will carry the risk of the watch from the moment it has been received by the buyer.

The condition of the watch upon return shipment
The buyer is liable for any deterioration of the value of the watch due to any handling that goes beyond what is required to assess the watch as well as the way it functions. The buyer can ONLY try to wear the watch to the same extent as if it had been tried on in a physical store.

In case the watch has been used or adjusted more than what is described above, it is considered as taken into use which means that the amount originally paid will either be partly refunded or not refunded at all, depending of the commercial value of the watch.

In order to be paid back the full amount, the buyer can thus only handle the watch as it would have been handled in a physical store. The buyer can try the watch but not take it into use.

Repayment of the purchase amount
In case the buyer wishes to cancel the purchase, the amount paid to WoodMe Denmark will be refunded to byers creditcard. In case of a deterioration of the value of the watch – for which the buyer is responsible – such reduced value will be taken into account upon refund.

In case the buyer wishes to exercise his or her right to cancel the purchase, WoodMe Denmark will refund all payments received from the buyer, including shipment costs (except extra shipment costs as a consequence of the buyer’s own choice of a shipment method more expensive than our standard shipment method), without any unnecessary delay, and in any case no later than 14 days from the date on which the buyer has advised WoodMe Denmark about the wish to cancel the purchase. WoodMe Denmark will make the refund using the same means of payment as used by the buyer originally.

WoodMe Denmark will withhold the refund until the returned watch has been received.

Goods should be sent to:
WoodMe Denmark
Nr. Bjertvej 60
DK-6000 Kolding
Denmark

What to return together with the watch ?
The buyer should include a copy of the order confirmation and a copy of the email send to WoodMe Denmark.

Please note that WoodMe Denmark does not receive goods by COD.

2 year limited warranty

With the purchase of a WoodMe watch you are covered by our 2 year limited warranty. The warranty is for the movement, hands, dial or manufacturing defects (defects due to faulty material or workmanship, subject to normal conditions of use). The watch should not be submerged under water.
The warranty does not cover:
Damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal etc.), damage caused by unauthorized repair and/or modification, failure or damage caused by fire or water, esthetical changes that occur during normal wear and tear and aging, as well as battery replacement.

How fast should the buyer give notice ?
In the case of use of the warranty claim, the buyer will have to give notice within a reasonable time after discovering the mal-function of the watch. If the buyer gives notice within 1 months of discovering the mal-function, the warranty claim is considered timely.

Information needed if a watched is returned to WoodMe Denmark
When the buyer returns a watch he or she is requested to describe the problem as detailed as possible.

Please note that WoodMe Denmark does not accept goods by COD.

Please also note that the watch will have to be shipped in sound and adequate packaging.

Personal data policy
In order for the buyer to enter into an agreement with WoodMe Denmark, the following information is required:

Name
Address
Phone number
E-mail address

WoodMe Denmark only registers these data in order to be able to ship the watch to the buyer.

These data are kept for 5 years after which period the data are deleted.

When information regarding personal data is collected WoodMe Denmark, we ensure that this is only done according to the buyer’s agreement hereto, for which reason the buyer is always aware which data are kept.

The director and the administrator of WoodMe Denmark has the access to the information registered by the buyer.

We do not keep information about the buyer in any encrypted form.

We do not transmit information about the buyer in any encrypted form.

Information given to WoodMe Denmark is neither passed on nor sold to any third party, and we do not register any sensitive personal data.

Being registered at WoodMe Denmark always gives the buyer the right to contest the registration. The buyer also reserves the right to know which data have been registered about the buyer. These rights are in accordance with the Law regarding Personal Data, and any questions in this regard should be addressed to WoodMe Denmark.

Woodme Denmark
Nr. Bjertvej 60,
DK-6000 Kolding
Denmark
E: info@woodme.dk
T: +45 42 94 00 28

CVR: 36370777